We only collect, hold, use and disclose personal information as reasonably necessary to run our business, and as permitted by law.
In relation to customers, the personal information we collect includes the following:
In the normal course of the operation of our business, we also collect from service providers such personal information as is necessary for the normal operations of our business.
We collect personal information in written form, online or by telephone. With respect to customers, personal information is primarily collected from orders customers place with us, and from credit applications made by them to open accounts. Personal information may also be collected from referees nominated by customers, and from any credit reporting agency from which we obtain credit eligibility information.
Personal information is held either in electronic or written form, access to which is limited to authorised staff.
Our purposes for collecting and holding personal information are to enable us:
For these purposes we may disclose personal information to the following third parties:
If with respect to a customer, disclosure has been made to a credit reporting or debt collecting agency, the identity of the agency will be disclosed on the customer’s request. It is not possible to be specific as to the location of overseas parties to whom it is possible disclosure could occur.
An individual in respect of whom we hold personal information may request access to that information, and may request correction of information which is inaccurate, out of date, incomplete or misleading. Such requests and any complaints should be addressed to our Complaints Officer (email@example.com) who will endeavour to respond promptly.