Terms and Conditions
The purchase of any products offered on the www.littleetoile.com online sales website (this Website) is subject to these terms and conditions. In these terms and conditions Little Étoile is referred to as “we” and the purchase of products or other user of this Website is referred to as “you”, “our” and “your” have corresponding meanings.
By accessing, browsing and/or using this Website you agree to these terms and conditions.
We reserve the right to vary these terms and conditions from time to time and such variations will become effective immediately they are published on this Website.
No resale of products
Products may not be purchased on this Website for resale. The resale or distribution of Little Etoile products purchased on this Website is prohibited.
Products may only be purchased for delivery in Australia.
Accuracy of Website
We endeavour to ensure that the contents of this Website are accurate and complete, but we are unable to warrant that product descriptions, product information and other contents of this Website are at all times accurate, complete, current or error free.
Product prices are accurate at the time of display, but are subject to variation at any time.
Liability for Website
You accept that we will not be liable in any circumstances for anything which occurs as a result of you relying on information on this Website.
Nothing on this Website constitutes professional advice.
You agree that you use this Website and rely on the contents entirely at your own risk.
We do not warrant that:
- the information contained on this Website is accurate, free from error or completely up to date; or
- this Website is free from viruses, worms, Trojan horses or other destructive material.
We accept no liability for the contents of any other website which you may access from this Website.
When you click on the Pay button on completing the ordering process on this Website you will be confirming your order.
You will receive:
- an email confirming receipt of your order;
- an email confirming despatch of your order.
Orders cannot be redirected once despatched.
If you do not receive an email confirming receipt of your order or any email confirming despatch of your order please contact firstname.lastname@example.org
While every effort is made to ensure that products displayed on this Website are available, orders placed are subject to availability of products at the time of ordering. In the event that a product is for any reason not available after placement of an order, you will be informed of the unavailability by email and you may elect to either wait for your order to be available or to cancel your order.
The data on this Website in respect of an order will be conclusive proof of the order and details of the transaction.
Shipping is free for all orders over $59.99, otherwise a flat rate of $9.99 applies to all orders.
Orders will be shipped to you using Australia Parcel Post and will be subject to Australia Parcel Post shipping and delivery policies and conditions.
All orders require a signature on delivery and if you are not present to sign for delivery of the order Australia Post will leave a notice or collection card with information as to how your order may be collected.
You should check that your shipment is correct on delivery and note any discrepancies. An opened package or damaged product should be noted when you sign for delivery.
Pricing and payment
The prices of products displayed on this Website are in Australian dollars and payments must be made in Australian dollars.
We reserve the right to change the prices of products offered on this Website at any time, but the prices payable by you will be the prices which were displayed on this Website at the time your order was confirmed.
Payment with respect to any order you place for products on this Website will be made immediately we confirm your order and your credit card will be debited at that time.
We only accept payments made by:
- Visa; or
Returns of products ordered will only be accepted if:
- the products are not in conformity with the order;
- the products are damaged or defective; or
- the products are not fit for purpose or are otherwise unusable.
We will at our option either replace the products returned in accordance with the above returns policy, or refund the purchase cost of the products and shipping costs.
Liability for products
We do not provide any guarantees with respect to products purchased through this Website and to the maximum extent permitted by law all warranties are excluded so that our liability for all claims with respect to direct, indirect or consequential loss suffered by reason of any transaction through this Website is limited to the following:
- the replacement of the products purchased; or
- the refund of the purchase price of the products and shipping costs.
We are the sole owners of:
- the copyright in all texts, graphics and layouts contained in this Website (materials); and
- the trade marks and logos whether registered or unregistered which are displayed on this Website (trade marks).
You may only make a single copy of web pages incorporated in this Website for your own private, personal and non-commercial use, including all copyright and proprietary notices which appear on this Website. Otherwise, save as may be permitted by the Copyright Act 1968 (Cth) or other applicable laws, the use, reproduction, recompiling, decompiling, reverse engineering, publication, communication, distribution or alteration of anything contained in this Website without our express written permission is prohibited.
Any reproduction, distribution, transmission, modification or use of the trade marks without our express prior written consent is prohibited.
You must not make any part of this Website available as part of another website, whether by hyperlink framing on the internet or otherwise.
These terms and conditions and all transactions through this Website will be governed by the laws of the State of Victoria and with respect to any proceedings which might arise out of these terms and conditions we, and you, submit to the exclusive jurisdiction of the courts of Victoria and courts competent to hear appeals from these courts.
Privacy & Policy
Personal information collected
We only collect, hold, use and disclose personal information as reasonably necessary to run our business, and as permitted by Singapore law, in particular, the Personal Data Protection Act.
In relation to customers, the personal information we collect includes the following (“Personal Data”):
- telephone numbers, email and facsimile addresses and other contact information;
information as to the nature of the customers business;
- credit information and credit eligibility information in connection with opening and operating customer accounts; and
- payment information (which may include banking or credit card information).
In the normal course of the operation of our business, we also collect from service providers such personal information as is necessary for the normal operations of our business.
How personal information is collected and held
When you visit this website, our company servers automatically records information that your browser sends whenever you visit a website. This information may include:
- Your computer’s IP address
- Browser type
- Websites visited before our website
- Pages visited within our website (including time spent on those pages)
- Other items and information searched for on our website, access times and dates etc
This information is collected for analysis and evaluation in order to help us improve this website, and the services and products we provide. This information will not be used in association with any personal data.
We further collect personal information in written form, online or by telephone. With respect to customers, personal information is primarily collected from orders customers place with us, and from credit applications made by them to open accounts. Personal information may also be collected from referees nominated by customers, and from any credit reporting agency from which we obtain credit eligibility information.
Personal information is held either in electronic or written form, access to which is limited to authorised staff.
In relation to particular products and services or in interactions with us, we may also have specifically notified customers of other purposes for which we collect, use or disclose your Personal Data. If so, we will collect, use and disclose such Personal Data for these additional purposes as well, unless we have specifically notified customers otherwise.
Purposes for which personal information is collected
Our purposes for collecting and holding personal information are to enable us:
- to receive orders for goods from customers and to fulfil those orders;
- to process payments made by customers;
- to extend credit facilities to appropriate customers; and
- to deal with our suppliers.
For these purposes we may disclose personal information to the following third parties:
- credit reporting agencies or referees for credit eligibility assessment;
- independent contractors for delivery purposes;
- third party providers of payment gateways for online payments;
- other website and online service providers; and
- debt collection agencies in the case of delinquent accounts.
If with respect to a customer, disclosure has been made to a credit reporting or debt collecting agency, the identity of the agency will be disclosed on the customer’s request. It is not possible to be specific as to the location of overseas parties to whom it is possible disclosure could occur. Information provided by a customer is not sold to other parties for any commercial purposes.
Information collected by cookies
Our website may pass a “cookie” (a string of information that is sent by a website to reside in your computer’s hard drive and/or temporarily in your computer’s memory). The purpose of a cookie is to tell the web server that you have returned to a particular page, to retain log-in information or to remember preferences and enhance your experience on our website. We may allow third parties to set cookies through our website in order to help us manage and analyze the performance of our website. You may set your browser to decline cookies. If you do so, you may not be able to fully experience some interactive features of our website.
Security, Protection and Confidentiality of Your Personal Data
All personal data you provide to us is secured on our website with restricted access by authorized personnel only. We maintain appropriate administrative, technical and physical safeguards to protect the personal data you provide to us against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use and other unlawful forms of processing.
The Site may contain hyperlinks to other websites provided by third parties. We do not control these third party websites or any of the content contained on those websites. Once you have left our website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement for the website you visit.
Access, correction and complaints
An individual in respect of whom we hold personal information may request access to that information, and may request correction of information which is inaccurate, out of date, incomplete or misleading. Consent to any of the aforementioned purposes may be withdrawn at any time. Such requests and any complaints should be addressed to our Complaints Officer (email@example.com) who will endeavour to respond promptly.